Masters Madrid Ticket and Venue Policies

FAQ For Attendees

Is there a minimum age requirement to attend Masters Madrid?

Yes, attendees must be 16 and up to attend the event. No exceptions.

What is the policy to transfer or cancel tickets?

Access Ticketmaster’s official website (site link) to understand how to perform these actions.

Can I bring cameras and/or video recorders?

Yes, as long as it’s not professional equipment. Those will only be authorized for the accredited press. Professional audio and video recording is strictly prohibited unless approved by the event. Please note, selfie sticks will not be allowed in the venue.

Will there be a lost and found section?

Any found object will be taken to the reception of the Arena, which opens Monday through Friday on business hours.

Will there be food services? What are the payment methods?

Yes, food and beverages will be sold at the event. For alcohol sales, there will be an ID check at the security check for 16+ and 18+ wristbands. The event will be cashless - it will be possible to pay with Credit/Debit Cards. (ELO and AMEX won’t be supported).

Entry policies:

You will not be able to access the arena without a ticket.
No reentry - attendees will not be able to enter the arena again with the same ticket if they leave.
No entry if the attendee is under the influence of alcoholic beverages, narcotic, psychotropic, stimulant or similar substances.
Attendees cannot enter into reserved spaces or reserved areas not indicated on their entry ticket.

Prohibited Items:

Any type of object weighing more than 500 grams/milliliters that can be used as projectiles, such as drinks, food, etc
Containers of lower capacity will not have caps
No alcoholic beverages
No glass (bottles) or metal objects (cans)
No flares or firecrackers
No outside food
No weapons or any object that could be used as a weapon
No spray, including deodorants
No laser pointers
No chains or other similar metal objects
No professional or semi-professional audio or video recording equipment
No selfie sticks
No drugs or narcotic and illegal substances
No dangerous, harmful or offensive items, including clothing

Bag Policy:

Bags must fit comfortably under your seat, and oversized bags larger than 30cm x 30cm wide are prohibited. Buggies and prams are also not permitted inside the venue; Madrid Arena does not provide an area to check bags, coats, prams, buggies or any other personal belongings.

Sign Policy:

Banners, Signs and Flags

Banners, signs and flags must be event related and contain no commercial messages, logos, political, regional, separatist or country flags or political endorsements. Banners, signs and flags should not contain offensive or obscene language. Banners, signs and flags which contain graphic depictions must be in good taste and contain no depictions that would offend or embarrass other patrons.

Patrons must adhere to the following guidelines:

Banners, signs and flags must be small enough for one person to hold and no larger than 60cm x 60cm.
Banners, signs and flags may not obstruct the view of others.
Banners, signs and flags should be constructed of either vinyl, cloth, paper or other lightweight materials.
Banners, signs and flags may not be attached to poles or sticks.
Patrons will not be permitted to display more than one banner, sign or flag.
Riot Games reserves the right to remove any and all banners, signs or flags not in compliance with the above policy or which, in their sole judgment, may be offensive to others or in instances where the banners, signs or flags continue to obstruct the view of others.
LED signs that comply with the above policy, will be permitted, however, they may not be larger than 60cm x 60cm.

Cosplay Policy:

Costumes are permitted with some exceptions. For the safety and experience of all guests, full-face coverings are permitted only after clearing security and must be removed if requested by our security personnel. Large costumes or headpieces, as well as full face paint, fake weapons, and any other hazardous or distracting item determined at the sole discretion of our security personnel are NOT permitted.
All final decisions on costumes entering the facility shall be at the sole discretion of the Madrid Police Department, Riot, and/or Event Security.
You must be recognizable at all times.
Your costume must not be wider than 1.2m across, longer than 1.8m, or taller than 2.4m. Additionally, you must be able to easily maneuver your costume over stairs or ramps unassisted. Any mask must be removed for the duration of the event, but can be put on for short periods of time for the purpose of taking pictures and interacting with other guests.
You must also be able to sit in your seat while wearing your costume without obstructing the view of those around you.
You must have unobstructed vision at all times (i.e., must not need to remove a piece of your costume in order to see).
Armor cannot pose a threat to others by way of sharpened metal edges, spikes, or bladed surfaces. Metal and wood costumes will not be allowed per venue security.
Weapons or any object that could be used as a weapon will not be permitted.
You may not bring in any liquids, gels, air horns or other substances which could cause a mess or make loud noises. (This will be at the discretion of the Madrid Police Department, Riot, and/or Event Security)
You may not use smoke effects, fire, explosives, or any other environmental hazard in any capacity.
There will be no bag check or prop storage available on site.
As a final note, everyone attending VCT Masters Madrid 2024 will need to have a ticket in order to enter the event.

For the latest updates and comprehensive coverage of VALORANT Masters Madrid, stay connected with us at VALORANTEsports.com and follow us @VALORANTEsports.

Recent Posts Our Style, Our Names. VCT Americas Stage 1 Hype Film
Recent Posts Masters Shanghai Venue and Ticket Announcement
Recent Posts 2024 VCT Americas Stage 1 & 2: Format Explainer
Recent Posts Masters Madrid Ticket and Venue Policies
Recent Posts WATCH VALORANT MASTERS MADRID FINALS THIS WEEKEND!

Categories

FAQ For Attendees